How can we help?

We want you to be happy - pure and simple. If you can't find the answer to your question below - please email us!

If you placed an order more than 10 days ago and would like to find out the status, please send an email to shop@healthebay.org and include your name, order number, and email address. A member of our customer service team will reply with information about your order, such as if it has been shipped, when it was shipped, or when we expect it to be shipped.

Heal the Bay accepts payment by credit card (Visa, MasterCard, American Express, Discover) online through our secure server.

On average, orders for in stock items are delivered within 1-3 weeks. Items that are on backorder may take up to 8 weeks for delivery.

Item Availability:

Unless otherwise noted, all items available for purchase on the website are in stock. Items that are backordered contain a note indicating this fact as well as the expected delivery timeframe.

If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email.

Refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 60-day period to qualify for a refund.

To request an RMA number, please send an email to shop@healthebay.org with your order number. If your return is in any way a result of an error by Heal the Bay, we will provide you with a prepaid return label and will happily refund all applicable shipping costs paid on the product(s) you are returning.

If the return is not the result of an error by Heal the Bay, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, Purolator, or USA Post). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition.

IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center.

No refunds will be available after the 60-day returns period has expired.

For more information on how to return items, please visit the Returns section of this page.

Ordering from Heal the Bay is easy! Once you find an item you would like to purchase, simply click the "Add to Cart" button in that product's description page. You can check the contents of your shopping cart at any time by clicking the "Cart" button at the top of the page. If you decide to remove an item from your cart, just click "Delete" to the right of the product you would like to remove. You can also adjust the quantity of any product in your shopping cart. To do this, type in the new quantity and click on the "Update Quantity" button at the bottom of the shopping cart page. Assuming the quantity you have requested is available, you will now see the adjusted quantities as well as your new subtotal (if you enter a quantity that is greater than the quantity available, your purchase quantity will reflect the maximum quantity available).

If you placed an order more than 10 days ago and would like to find out the status, please send an email to service@novica.com and include your name, order number, and email address. A member of our customer service team will reply with information about your order, such as if it has been shipped, when it was shipped, or when we expect it to be shipped.

Your order request is promptly sent to our international fulfillment center(s). Therefore, it is generally not possible to cancel or modify an order once it has been submitted. However, if your order has not yet been shipped and you need to cancel or modify it, please contact us at shop@healthebay.org and we will determine if it will be possible to halt the fulfillment of the order. Please note that no order may be canceled or modified once it has been shipped. In those cases, you may follow the return instructions if you decide not to keep the product after having received it.

Heal the Bay reserves the right to cancel an order any time before it has been shipped and the credit card charged if one or more of the following conditions applies:

  1. Product pricing error: Because Heal the Bay offers a large array of items, a product may on occasion be listed with the incorrect price. If a product is purchased at a price that is lower than the correct price, we will, at our discretion, contact you for instructions prior to shipping the order or notify you of the outright cancellation of the order. In the event that the correct price should be lower than the price paid, we will adjust your charge and give you the lower price.
  2. Misuse or abuse of a gift card or promotion code, including any action prohibited by or in violation of the terms and conditions of that particular code. If you are unsure of the terms and conditions of a certain code, please contact us at shop@healthebay.org prior to placing an order.
  3. Billing information provided for the credit card does not match the information on file with the card issuing bank.
  4. Credit card declined by the financial institution.

PLEASE NOTE: The issuance of an order number or the receipt of a confirmation email does not serve as a guarantee that an order will be fulfilled. No order is final until a representative of Heal the Bay has confirmed that none of the aforementioned conditions apply to that order

Price fluctuation occurs primarily because Heal the Bay products in most incidences ship directly from the region where they were made, and therefore foreign currency fluctuation impacts an item's price in dollars. These changes are typically very small -- however, in the case of large currency movements, the price swings can be noticeable. Another factor in price fluctuation is that artists have control over their pricing and can change their prices based on the supply and demand of their products.

Heal theBay accepts payment by credit card (Visa, MasterCard, American Express, Discover), either online through our secure server or by phone. Please note that credit cards will be charged only after an order has shipped from our fulfillment center, although an authorization will be obtained at the time the order is placed.

All credit card payments for Heal the Bay are processed through BigCommerce which is a Level 1 PCI-compliant hosting provider. Their servers are PCI DSS 3.2 certified at Level 1, which protects against credit card data breaches.

Sales tax will be collected on all orders being shipped to California, Missouri and Texas. If you will be required to pay sales tax on one or more items, you will be alerted during Checkout before you submit the order.

On average, orders arrive to the destination address in 2-4 weeks. The delivery time will depend primarily on two factors: item availability and shipping service. Please allow up to 2 weeks additional time for deliveries to remote areas.

Item Availability:

Unless otherwise noted, all items available for purchase on the website are in stock. Items that are backordered contain a note indicating this fact as well as the expected delivery timeframe.

Shipping Service:

During checkout, we will show you a list of available shipping services and their corresponding prices and timeframes. You may also view shipping charges and timeframes through the Estimate Shipping link in the shopping cart. Note some items carry a special delivery timeframe that may differ from that of other items from the same region -- these items are clearly labeled with the special timeframe on the product detail page (as well as in checkout).

If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email.

Yes, in almost all cases orders can be delivered to a PO Box address. If for any reason we are unable to deliver your order to a PO Box, we will reach out to you and request a physical address.

A fee will be applied to all orders where:

  1. The incorrect address has been provided and the package is returned as undeliverable
  2. An invalid address has been provided, resulting in a surcharge from the carrier. Such an error may include, but is not limited to, invalid or incomplete address information; incorrect postal code; incorrect province or country information; typographical errors; or transposed digits
  3. A move or sudden change of address results in the refusal or non-delivery of an order

The fee will consist of a $5 USD handling charge plus any applicable costs related to re-routing, forwarding, or redelivering the parcel(s). Please note that there is no charge for address changes that are made before an order is shipped.

At this time we are only able to ship to delivery addresses within the lower 48 US states.

At Heal the Bay, we want you to be completely satisfied with each and every purchase. We believe that the creation of a bridge between consumers and world artists depends on high-quality products and extraordinary customer service.

Refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 60-day period to qualify for a refund.

If you have received a gift from Heal the Bay and would like to return it, you may do so by requesting an RMA number via email at shop@healthebay.org during the 60-day period following the original delivery date of the order. Once the return is received, we will issue you a Store Credit in the amount of the original order, less shipping charges, so that you may make a new selection from any of the offerings on the website. Please rest assured that we will not alert the person who sent you the gift to your return request.

If the return did not result from an error by Heal the Bay, you will be unable to re-use the original promotion code. If you have used a promotion code on an order and later decide to return all parts of that order as a result of an error on Heal the Bay's part, we will gladly issue you a new promotion code for a future purchase on the site.

Credit for returned products will be issued to the original form of payment (except where other arrangements have been made, as in the case of gift orders) within 5 business days of receipt of the returned merchandise.

Important Notes and Restrictions:

  • Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Returns Center.
  • Heal the Bay is not responsible for loss or any costs incurred (including freight, duties and taxes, or import fees) for items returned without an RMA number or to any address other than a Heal the Bay Returns Center.
  • No refunds or returns on custom orders.
  • No refunds or returns on gift cards.
  • As a safeguard against potential abuse, Heal the Bay reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.
  • Please note that gift box charges are not refundable.
  1. Request a Returned Merchandise Authorization (RMA) number. To request an RMA number, please send an email to shop@healthebay.org with your order number.
  2. RMA Number and detailed return instructions are provided by Heal the Bay. If the return is the result of an error by Heal the Bay, we will provide you with a prepaid return label. In all other cases, the address for the nearest Returns Center will be provided.
  3. Returning the item(s) to Heal the Bay. Be certain to include your RMA number inside each package being returned. If you are responsible for return shipping costs, please use a trackable shipping service (UPS, FedEx, USPS) to ensure that all items are received at the Returns Center in good order.

Requesting RMA Via Email

You may submit an RMA request by emailing our customer service team at shop@healthebay.org. Please be sure to include your order number (which appears on your packing list), the name or Product ID of the product(s) that you would like to return, your name and email address, and the reason for the return (please provide as much detail as possible). You will receive a response from our customer service team with your RMA Number and any special return instructions, typically within one business day.

Be sure to indicate the complete and correct shipping address when you are placing your order. Heal the Bay is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact our Customer Service Department at shop@healthebay.org (be sure to note your order number and verify the correct mailing address). A member of our customer service team will check our records to determine when your order was processed and shipped. Please note that any claims related to non-receipt of merchandise must be made within 30 days of the shipment date or within 7 days of the delivery date reported by the carrier (where applicable), whichever came first.

Your satisfaction is our priority. If you have received a damaged or incorrect item, or if part of your order is missing, please notify us immediately. The best way to report any problem with your order is to email our customer service team at shop@healthebay.org to report a problem. In your message, please include your name, order number, and email address, and provide as much detail as possible about the situation.

We will be happy to replace any damaged/incorrect items, assuming a comparable replacement is available, or provide you with a full refund, including all shipping costs.

Any products that might be missing from your order will be shipped as soon as possible at no additional charge to you. Do keep in mind that if you ordered from multiple regions, you will be receiving multiple packages. Please double check that the product or products that you believe to be missing from your order were not ordered from a different region than those products that you have already received.

Finding Your Ring Size

Download our printable ring sizing chart to find the perfect fit.

Finger size changes depending on the time of day and the weather. Measure when your hands are warm, not cold, and measure at the end of the day.

Finding Your Apparel Size

Take your measurements with the tape measure over your undergarments. If your measurements fall between sizes you may prefer the next larger size. Inseam, skirt and dress lengths vary by style and will be listed in the item description. Our sweaters are knit in standard sizes, however actual measurements vary by style.

WOMENSMLXLXXL
4 6 8 10 12 14 16 18 20 22
BUST 35 36 37 38 39 41 42 44 45 47
WAIST 27 28 29 30 31 33 34 35 36 37
HIPS 37 38 39 40 41 43 44 46 47 48
MENSMLXLXXL
CHEST 36 - 38 39 - 41 42 - 44 46 - 48 50 - 52
WAIST 29 - 31 32 - 34 35 - 37 38 - 40 41 - 43
NECK 14 - 14.5 15 - 15.5 16 - 16.5 17 - 17.5 18 - 18.5
SLEEVE 32.5 33.5 34.5 35.5 36.5

Bust / Chest

Measure around the fullest part of chest under the arms and over the shoulder blades keeping the tape measure level.

Waist

Measure around the smallest part of the waist keeping the tape measure comfortably loose. Most garments use the low waist measurement noted below.

Low waist

Measure around the body approximately 1.5" below the natural waist (above). This is the area where most pants and skirts actually fit.

Hips

Standing with your heels together, measure around the fullest part of the body approx 7"-8" below the waist.

Neck

Measure around the base of the neck keeping the tape measure comfortably loose.

Sleeve

Bend elbow slightly and starting at the center back of the neck, measure across the shoulder, to the elbow and down to the wrist.

Inseam

Our standard inseam length for women is 32" and 34" for men; however inseam measurements will vary slightly by style.

CONTACT US BY EMAIL

For General Inquiries

For help with an order, general customer service Inquiries or product questions: shop@healthebay.org

For General PR and Press

To coordinate product placements, obtain artisan quotes, story details or to obtain media materials please contact: shop@healthebay.org

For Technical Inquiries

For Inquiries related to the functionality of the Heal the Bay website please contact: shop@healthebay.org

Heal the Bay respects your right to privacy

This document describes our privacy policy for transactions conducted in person, via email, postal mail and through our website. Any changes to this policy will be posted at this location. We encourage you to read the entire policy.

Personal Information

We will not sell your name, address or phone number. We will never send mailings on behalf of other organizations to our donors, and we will never share a donor’s personal information without their specific permission. For exceptional stewardship of your gifts, we adhere to a Donor Bill of Rights. Your donation is tax-deductible to the extent provided by law.

Financial Information

All submitted financial information is used only to complete the specified transactions. All paper documents containing personal financial information are regularly shredded. All electronically transmitted financial transactions are done via secure encrypted transmission. We will not sell, rent or trade your financial information.

E-mail

We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time. We will use your e-mail address solely to communicate Heal the Bay information. Heal the Bay will maintain the information you send via e-mail in accordance with applicable federal law. Please contact us at any time if you wish your e-mail address to be excluded from any future email mailings.

Web Site

Most of our web site is accessible without entering any personal information. However, some activities, such as all financial transactions for our Store, Membership and online Donations, require the submission of personal and/or financial information. Other activities may require the collection of your e-mail address. Personal information, financial information and e-mail addresses collected via our web site are governed by the relevant parts of this privacy policy. By visiting our web site (www.healthebay.org), you are accepting the practices described in this privacy policy.

Heal the Bay has partnered with NOVICA, who works directly with artisans through their regional offices in Asia, Africa and Latin America. NOVICA offers artisans a free platform to sell their work to customers worldwide. Artisans set their own prices and make a 30% to 50% profit on each item they sell. This is typically more than they would earn in their local economies.

Back to Top