FAQ

Once you find an item you would like to purchase, simply click the "Add to Cart" button in that product's description page. You can check the contents of your shopping cart at any time by clicking the "Cart" button at the top of the page, from there you are able to remove an item from your cart. You can also adjust the quantity of any item in your Cart. Assuming the quantity you have requested is available, you will now see the adjusted quantities as well as your new subtotal (if you enter a quantity that is greater than the quantity available, your purchase quantity will reflect the maximum quantity available).

Your order request is promptly sent to our Heal the Bay office for fulfillment. Therefore, it is generally not possible to cancel or modify an order once it has been submitted. Please email retail@healthebay.org so we can determine if it will be possible to halt the fulfillment of the order. Please note that no order may be canceled or modified once it has been shipped. In those cases, you may request a return or exchange if you decide not to keep the item within 30 days of receiving it.

Heal the Bay accepts payment by Apple Pay, PayPal and credit card (Visa, MasterCard, American Express, Discover, JCB, Diners Club) online.

It will typically take around 1 week to receive your order. However, orders can sometimes take 2-4 weeks, especially to remote areas. If we determine that we will not be able to deliver an order within the promised timeframe, we will contact you via email. Have a question regarding your order? Email us at retail@healthebay.org.

At this time we are only able to ship to delivery addresses within the Continental United States.

In almost all cases orders can be delivered to a PO Box address. If for any reason we are unable to deliver your order to a PO Box, we will reach out to you and request a physical address.

USPS First Class Package and UPS® Ground are offered at this time. You can also opt to pick up the item at our headquarters in Santa Monica, California

A fee will be applied to all orders where:

-The incorrect address has been provided and the package is returned as undeliverable;

-An invalid address has been provided, resulting in a surcharge from the carrier. Such an error may include, but is not limited to, invalid or incomplete address information; incorrect postal code; incorrect province or country information; typographical errors; or transposed digits;

-A move or sudden change of address results in the refusal or non-delivery of an order.

The fee will consist of a $5 USD handling charge plus any applicable costs related to re-routing, forwarding, or redelivering the parcel(s).

Please note that there is no charge for address changes that are made before an order is shipped.

Once we have shipped your order you will receive a notification to the email address provided. If you placed an order more than 10 days ago and would like to find out the status, please send an email to retail@healthebay.org and include your name, order number, and email address. A member of Heal the Bay's team will reply with information about your order, such as if it has been shipped, when it was shipped, or when we expect it to be shipped.

100% Satisfaction Policy

At Heal the Bay, we want you to be completely satisfied with each and every purchase. To request a refund or exchange, please contact us retail@healthebay.org.

Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, contact us at retail@healthebay.org. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Exceptions / Non-returnable items

Unfortunately, we cannot accept returns on discounted items or gift cards.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Contact us for more information retail@healthebay.org.