FAQ

Ordering and Payment

Ordering from Heal the Bay is easy! Once you find an item you would like to purchase, simply click the "Add to Cart" button in that product's description page. You can check the contents of your shopping cart at any time by clicking the "Cart" button at the top of the page. If you decide to remove an item from your cart, just click "Delete" to the right of the product you would like to remove. You can also adjust the quantity of any product in your shopping cart. To do this, type in the new quantity and click on the "Update Quantity" button at the bottom of the shopping cart page. Assuming the quantity you have requested is available, you will now see the adjusted quantities as well as your new subtotal (if you enter a quantity that is greater than the quantity available, your purchase quantity will reflect the maximum quantity available).

If you placed an order more than 10 days ago and would like to find out the status, please send an email to service@novica.com and include your name, order number, and email address. A member of our customer service team will reply with information about your order, such as if it has been shipped, when it was shipped, or when we expect it to be shipped.

Your order request is promptly sent to our international fulfillment center(s). Therefore, it is generally not possible to cancel or modify an order once it has been submitted. However, if your order has not yet been shipped and you need to cancel or modify it, please contact us at shop@healthebay.org and we will determine if it will be possible to halt the fulfillment of the order. Please note that no order may be canceled or modified once it has been shipped. In those cases, you may follow the return instructions if you decide not to keep the product after having received it.

Heal the Bay reserves the right to cancel an order any time before it has been shipped and the credit card charged if one or more of the following conditions applies:

Product pricing error: Because Heal the Bay offers a large array of items, a product may on occasion be listed with the incorrect price. If a product is purchased at a price that is lower than the correct price, we will, at our discretion, contact you for instructions prior to shipping the order or notify you of the outright cancellation of the order. In the event that the correct price should be lower than the price paid, we will adjust your charge and give you the lower price.Misuse or abuse of a gift card or promotion code, including any action prohibited by or in violation of the terms and conditions of that particular code. If you are unsure of the terms and conditions of a certain code, please contact us at shop@healthebay.org prior to placing an order.Billing information provided for the credit card does not match the information on file with the card issuing bank.Credit card declined by the financial institution.

PLEASE NOTE: The issuance of an order number or the receipt of a confirmation email does not serve as a guarantee that an order will be fulfilled. No order is final until a representative of Heal the Bay has confirmed that none of the aforementioned conditions apply to that order

Price fluctuation occurs primarily because Heal the Bay products in most incidences ship directly from the region where they were made, and therefore foreign currency fluctuation impacts an item's price in dollars. These changes are typically very small -- however, in the case of large currency movements, the price swings can be noticeable. Another factor in price fluctuation is that artists have control over their pricing and can change their prices based on the supply and demand of their products.

Heal theBay accepts payment by credit card (Visa, MasterCard, American Express, Discover), either online through our secure server or by phone. Please note that credit cards will be charged only after an order has shipped from our fulfillment center, although an authorization will be obtained at the time the order is placed.

Sales tax will be collected on all orders being shipped to California, Missouri and Texas. If you will be required to pay sales tax on one or more items, you will be alerted during Checkout before you submit the order.

Shipping

On average, orders arrive to the destination address in 2-4 weeks. The delivery time will depend primarily on two factors: item availability and shipping service. Please allow up to 2 weeks additional time for deliveries to remote areas.

Item Availability:

Unless otherwise noted, all items available for purchase on the website are in stock. Items that are backordered contain a note indicating this fact as well as the expected delivery timeframe.

Shipping Service:

During checkout, we will show you a list of available shipping services and their corresponding prices and timeframes. You may also view shipping charges and timeframes through the Estimate Shipping link in the shopping cart. Note some items carry a special delivery timeframe that may differ from that of other items from the same region -- these items are clearly labeled with the special timeframe on the product detail page (as well as in checkout).

If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email.

Yes, in almost all cases orders can be delivered to a PO Box address. If for any reason we are unable to deliver your order to a PO Box, we will reach out to you and request a physical address.

A fee will be applied to all orders where:

The incorrect address has been provided and the package is returned as undeliverableAn invalid address has been provided, resulting in a surcharge from the carrier. Such an error may include, but is not limited to, invalid or incomplete address information; incorrect postal code; incorrect province or country information; typographical errors; or transposed digitsA move or sudden change of address results in the refusal or non-delivery of an order

The fee will consist of a $5 USD handling charge plus any applicable costs related to re-routing, forwarding, or redelivering the parcel(s). Please note that there is no charge for address changes that are made before an order is shipped.

At this time we are only able to ship to delivery addresses within the lower 48 US states.

Returns

At Heal the Bay, we want you to be completely satisfied with each and every purchase. We believe that the creation of a bridge between consumers and world artists depends on high-quality products and extraordinary customer service.