Heal the Bay

At Heal the Bay, we want you to be completely satisfied with each and every purchase. We believe that the creation of a bridge between consumers and world artists depends on high-quality products and extraordinary customer service.

Refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 60-day period to qualify for a refund.

If you have received a gift from Heal the Bay and would like to return it, you may do so by requesting an RMA number via email at shop@healthebay.org during the 60-day period following the original delivery date of the order. Once the return is received, we will issue you a Store Credit in the amount of the original order, less shipping charges, so that you may make a new selection from any of the offerings on the website. Please rest assured that we will not alert the person who sent you the gift to your return request.

If the return did not result from an error by Heal the Bay, you will be unable to re-use the original promotion code. If you have used a promotion code on an order and later decide to return all parts of that order as a result of an error on Heal the Bay's part, we will gladly issue you a new promotion code for a future purchase on the site.

Credit for returned products will be issued to the original form of payment (except where other arrangements have been made, as in the case of gift orders) within 5 business days of receipt of the returned merchandise.

Important Notes and Restrictions:

• Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Returns Center.
• Heal the Bay is not responsible for loss or any costs incurred (including freight, duties and taxes, or import fees) for items returned without an RMA number or to any address other than a Heal the Bay Returns Center.
• No refunds or returns on custom orders.
• No refunds or returns on gift cards.
• As a safeguard against potential abuse, Heal the Bay reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.
• Please note that gift box charges are not refundable.

1. Request a Returned Merchandise Authorization (RMA) number. To request an RMA number, please send an email to shop@healthebay.org with your order number.
2. RMA Number and detailed return instructions are provided by Heal the Bay. If the return is the result of an error by Heal the Bay, we will provide you with a prepaid return label. In all other cases, the address for the nearest Returns Center will be provided.
3. Returning the item(s) to Heal the Bay. Be certain to include your RMA number inside each package being returned. If you are responsible for return shipping costs, please use a trackable shipping service (UPS, FedEx, USPS) to ensure that all items are received at the Returns Center in good order.

Requesting RMA Via Email

You may submit an RMA request by emailing our customer service team at shop@healthebay.org. Please be sure to include your order number (which appears on your packing list), the name or Product ID of the product(s) that you would like to return, your name and email address, and the reason for the return (please provide as much detail as possible). You will receive a response from our customer service team with your RMA Number and any special return instructions, typically within one business day.

Be sure to indicate the complete and correct shipping address when you are placing your order. Heal the Bay is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact our Customer Service Department at shop@healthebay.org (be sure to note your order number and verify the correct mailing address). A member of our customer service team will check our records to determine when your order was processed and shipped. Please note that any claims related to non-receipt of merchandise must be made within 30 days of the shipment date or within 7 days of the delivery date reported by the carrier (where applicable), whichever came first.

Your satisfaction is our priority. If you have received a damaged or incorrect item, or if part of your order is missing, please notify us immediately. The best way to report any problem with your order is to email our customer service team at shop@healthebay.org to report a problem. In your message, please include your name, order number, and email address, and provide as much detail as possible about the situation.

We will be happy to replace any damaged/incorrect items, assuming a comparable replacement is available, or provide you with a full refund, including all shipping costs.

Any products that might be missing from your order will be shipped as soon as possible at no additional charge to you. Do keep in mind that if you ordered from multiple regions, you will be receiving multiple packages. Please double check that the product or products that you believe to be missing from your order were not ordered from a different region than those products that you have already received.

At Heal the Bay, we want you to be completely satisfied with each and every purchase. We believe that the creation of a bridge between consumers and world artists depends on high-quality products and extraordinary customer service.

Refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 60-day period to qualify for a refund.

If you have received a gift from Heal the Bay and would like to return it, you may do so by requesting an RMA number via email at shop@healthebay.org during the 60-day period following the original delivery date of the order. Once the return is received, we will issue you a Store Credit in the amount of the original order, less shipping charges, so that you may make a new selection from any of the offerings on the website. Please rest assured that we will not alert the person who sent you the gift to your return request.

If the return did not result from an error by Heal the Bay, you will be unable to re-use the original promotion code. If you have used a promotion code on an order and later decide to return all parts of that order as a result of an error on Heal the Bay's part, we will gladly issue you a new promotion code for a future purchase on the site.

Credit for returned products will be issued to the original form of payment (except where other arrangements have been made, as in the case of gift orders) within 5 business days of receipt of the returned merchandise.

Important Notes and Restrictions:

• Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Returns Center.
• Heal the Bay is not responsible for loss or any costs incurred (including freight, duties and taxes, or import fees) for items returned without an RMA number or to any address other than a Heal the Bay Returns Center.
• No refunds or returns on custom orders.
• No refunds or returns on gift cards.
• As a safeguard against potential abuse, Heal the Bay reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.
• Please note that gift box charges are not refundable.

1. Request a Returned Merchandise Authorization (RMA) number. To request an RMA number, please send an email to shop@healthebay.org with your order number.
2. RMA Number and detailed return instructions are provided by Heal the Bay. If the return is the result of an error by Heal the Bay, we will provide you with a prepaid return label. In all other cases, the address for the nearest Returns Center will be provided.
3. Returning the item(s) to Heal the Bay. Be certain to include your RMA number inside each package being returned. If you are responsible for return shipping costs, please use a trackable shipping service (UPS, FedEx, USPS) to ensure that all items are received at the Returns Center in good order.

Requesting RMA Via Email

You may submit an RMA request by emailing our customer service team at shop@healthebay.org. Please be sure to include your order number (which appears on your packing list), the name or Product ID of the product(s) that you would like to return, your name and email address, and the reason for the return (please provide as much detail as possible). You will receive a response from our customer service team with your RMA Number and any special return instructions, typically within one business day.

Be sure to indicate the complete and correct shipping address when you are placing your order. Heal the Bay is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact our Customer Service Department at shop@healthebay.org (be sure to note your order number and verify the correct mailing address). A member of our customer service team will check our records to determine when your order was processed and shipped. Please note that any claims related to non-receipt of merchandise must be made within 30 days of the shipment date or within 7 days of the delivery date reported by the carrier (where applicable), whichever came first.

Your satisfaction is our priority. If you have received a damaged or incorrect item, or if part of your order is missing, please notify us immediately. The best way to report any problem with your order is to email our customer service team at shop@healthebay.org to report a problem. In your message, please include your name, order number, and email address, and provide as much detail as possible about the situation.

We will be happy to replace any damaged/incorrect items, assuming a comparable replacement is available, or provide you with a full refund, including all shipping costs.

Any products that might be missing from your order will be shipped as soon as possible at no additional charge to you. Do keep in mind that if you ordered from multiple regions, you will be receiving multiple packages. Please double check that the product or products that you believe to be missing from your order were not ordered from a different region than those products that you have already received.

At Heal the Bay, we want you to be completely satisfied with each and every purchase. We believe that the creation of a bridge between consumers and world artists depends on high-quality products and extraordinary customer service.

Refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 60-day period to qualify for a refund.

If you have received a gift from Heal the Bay and would like to return it, you may do so by requesting an RMA number via email at shop@healthebay.org during the 60-day period following the original delivery date of the order. Once the return is received, we will issue you a Store Credit in the amount of the original order, less shipping charges, so that you may make a new selection from any of the offerings on the website. Please rest assured that we will not alert the person who sent you the gift to your return request.

If the return did not result from an error by Heal the Bay, you will be unable to re-use the original promotion code. If you have used a promotion code on an order and later decide to return all parts of that order as a result of an error on Heal the Bay's part, we will gladly issue you a new promotion code for a future purchase on the site.

Credit for returned products will be issued to the original form of payment (except where other arrangements have been made, as in the case of gift orders) within 5 business days of receipt of the returned merchandise.

Important Notes and Restrictions:

• Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Returns Center.
• Heal the Bay is not responsible for loss or any costs incurred (including freight, duties and taxes, or import fees) for items returned without an RMA number or to any address other than a Heal the Bay Returns Center.
• No refunds or returns on custom orders.
• No refunds or returns on gift cards.
• As a safeguard against potential abuse, Heal the Bay reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.
• Please note that gift box charges are not refundable.

1. Request a Returned Merchandise Authorization (RMA) number. To request an RMA number, please send an email to shop@healthebay.org with your order number.
2. RMA Number and detailed return instructions are provided by Heal the Bay. If the return is the result of an error by Heal the Bay, we will provide you with a prepaid return label. In all other cases, the address for the nearest Returns Center will be provided.
3. Returning the item(s) to Heal the Bay. Be certain to include your RMA number inside each package being returned. If you are responsible for return shipping costs, please use a trackable shipping service (UPS, FedEx, USPS) to ensure that all items are received at the Returns Center in good order.

Requesting RMA Via Email

You may submit an RMA request by emailing our customer service team at shop@healthebay.org. Please be sure to include your order number (which appears on your packing list), the name or Product ID of the product(s) that you would like to return, your name and email address, and the reason for the return (please provide as much detail as possible). You will receive a response from our customer service team with your RMA Number and any special return instructions, typically within one business day.

Be sure to indicate the complete and correct shipping address when you are placing your order. Heal the Bay is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact our Customer Service Department at shop@healthebay.org (be sure to note your order number and verify the correct mailing address). A member of our customer service team will check our records to determine when your order was processed and shipped. Please note that any claims related to non-receipt of merchandise must be made within 30 days of the shipment date or within 7 days of the delivery date reported by the carrier (where applicable), whichever came first.

Your satisfaction is our priority. If you have received a damaged or incorrect item, or if part of your order is missing, please notify us immediately. The best way to report any problem with your order is to email our customer service team at shop@healthebay.org to report a problem. In your message, please include your name, order number, and email address, and provide as much detail as possible about the situation.

We will be happy to replace any damaged/incorrect items, assuming a comparable replacement is available, or provide you with a full refund, including all shipping costs.

Any products that might be missing from your order will be shipped as soon as possible at no additional charge to you. Do keep in mind that if you ordered from multiple regions, you will be receiving multiple packages. Please double check that the product or products that you believe to be missing from your order were not ordered from a different region than those products that you have already received.

At Heal the Bay, we want you to be completely satisfied with each and every purchase. We believe that the creation of a bridge between consumers and world artists depends on high-quality products and extraordinary customer service.

Refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 60-day period to qualify for a refund.

If you have received a gift from Heal the Bay and would like to return it, you may do so by requesting an RMA number via email at shop@healthebay.org during the 60-day period following the original delivery date of the order. Once the return is received, we will issue you a Store Credit in the amount of the original order, less shipping charges, so that you may make a new selection from any of the offerings on the website. Please rest assured that we will not alert the person who sent you the gift to your return request.

If the return did not result from an error by Heal the Bay, you will be unable to re-use the original promotion code. If you have used a promotion code on an order and later decide to return all parts of that order as a result of an error on Heal the Bay's part, we will gladly issue you a new promotion code for a future purchase on the site.

Credit for returned products will be issued to the original form of payment (except where other arrangements have been made, as in the case of gift orders) within 5 business days of receipt of the returned merchandise.

Important Notes and Restrictions:

• Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Returns Center.
• Heal the Bay is not responsible for loss or any costs incurred (including freight, duties and taxes, or import fees) for items returned without an RMA number or to any address other than a Heal the Bay Returns Center.
• No refunds or returns on custom orders.
• No refunds or returns on gift cards.
• As a safeguard against potential abuse, Heal the Bay reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.
• Please note that gift box charges are not refundable.

1. Request a Returned Merchandise Authorization (RMA) number. To request an RMA number, please send an email to shop@healthebay.org with your order number.
2. RMA Number and detailed return instructions are provided by Heal the Bay. If the return is the result of an error by Heal the Bay, we will provide you with a prepaid return label. In all other cases, the address for the nearest Returns Center will be provided.
3. Returning the item(s) to Heal the Bay. Be certain to include your RMA number inside each package being returned. If you are responsible for return shipping costs, please use a trackable shipping service (UPS, FedEx, USPS) to ensure that all items are received at the Returns Center in good order.

Requesting RMA Via Email

You may submit an RMA request by emailing our customer service team at shop@healthebay.org. Please be sure to include your order number (which appears on your packing list), the name or Product ID of the product(s) that you would like to return, your name and email address, and the reason for the return (please provide as much detail as possible). You will receive a response from our customer service team with your RMA Number and any special return instructions, typically within one business day.

Be sure to indicate the complete and correct shipping address when you are placing your order. Heal the Bay is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact our Customer Service Department at shop@healthebay.org (be sure to note your order number and verify the correct mailing address). A member of our customer service team will check our records to determine when your order was processed and shipped. Please note that any claims related to non-receipt of merchandise must be made within 30 days of the shipment date or within 7 days of the delivery date reported by the carrier (where applicable), whichever came first.

Your satisfaction is our priority. If you have received a damaged or incorrect item, or if part of your order is missing, please notify us immediately. The best way to report any problem with your order is to email our customer service team at shop@healthebay.org to report a problem. In your message, please include your name, order number, and email address, and provide as much detail as possible about the situation.

We will be happy to replace any damaged/incorrect items, assuming a comparable replacement is available, or provide you with a full refund, including all shipping costs.

Any products that might be missing from your order will be shipped as soon as possible at no additional charge to you. Do keep in mind that if you ordered from multiple regions, you will be receiving multiple packages. Please double check that the product or products that you believe to be missing from your order were not ordered from a different region than those products that you have already received.