At this time we are only able to ship to delivery addresses within the Continental United States.
Shipping policy
Once we have shipped your order you will receive a notification to the email address provided. It will typically take around 1 week to receive your order. However, orders can sometimes take 2-4 weeks, especially to remote areas. If we determine that we will not be able to deliver an order within the promised timeframe, we will contact you via email.
USPS First Class Package and UPS® Ground are offered at this time. You can also opt to pick up the item at our headquarters in Santa Monica, California.
Yes, in almost all cases orders can be delivered to a PO Box address. If for any reason we are unable to deliver your order to a PO Box, we will reach out to you and request a physical address.
A fee will be applied to all orders where:
- The incorrect address has been provided and the package is returned as undeliverable
- An invalid address has been provided, resulting in a surcharge from the carrier. Such an error may include, but is not limited to, invalid or incomplete address information; incorrect postal code; incorrect province or country information; typographical errors; or transposed digits
- A move or sudden change of address results in the refusal or non-delivery of an order
The fee will consist of a $5 USD handling charge plus any applicable costs related to re-routing, forwarding, or redelivering the parcel(s). Please note that there is no charge for address changes that are made before an order is shipped.
If you have a question regarding your order, email us at retail@healthebay.org.
Heal the Bay is a 501(c)3 nonprofit organization. All donations are tax deductible to the fullest extent of the law. Heal the Bay's Tax ID number is 95-4031055.